Cancellation Policy
At Institute For Oil & Gas Training, we understand that professional training plans may sometimes need to change. This Cancellation Policy explains the general conditions that apply when a participant or organisation requests cancellation of a training booking.
We encourage participants and organisations to review these terms before confirming a registration or training arrangement.
Course Cancellation by a Participant
If you need to cancel your participation in a training programme, please notify Institute For Oil & Gas Training as soon as possible.
Cancellation requests should be submitted through our official contact channels and should include the relevant registration or booking information.
Any refund or cancellation charge will depend on the terms applicable to the specific training programme and the timing of the cancellation request.
Where applicable, administrative, booking or other non-refundable costs may be deducted from an eligible refund.
Transfer or Replacement of Participants
Where permitted, an organisation or registered participant may request to transfer a booking to another participant or move participation to another available training date.
Such requests are subject to availability and the terms applicable to the relevant programme.
Participants should contact us before making any changes to a confirmed booking.
Cancellation or Rescheduling by Institute For Oil & Gas Training
In exceptional circumstances, Institute For Oil & Gas Training may need to cancel, postpone or reschedule a training programme.
This may occur due to circumstances such as instructor availability, insufficient registrations, operational considerations, venue issues or circumstances beyond our reasonable control.
Where a programme is cancelled or rescheduled by us, we will communicate the available options to affected participants or organisations.
In-House Training Cancellation
In-house training arrangements may involve specific planning, scheduling, instructor allocation and other preparation.
Cancellation or postponement of an in-house programme may therefore be subject to the terms agreed with the organisation at the time of booking.
Organisations should review their individual training agreement or quotation for any programme-specific cancellation conditions.
Refunds
Where a refund is applicable, the amount and processing arrangements will depend on the cancellation terms associated with the relevant training programme.
Refunds, where approved, will generally be processed using the applicable payment method or another agreed method.
Processing times may vary depending on the payment provider and banking arrangements.
Non-Refundable Costs
Certain costs associated with a confirmed training arrangement may be non-refundable where they have already been incurred.
These may include applicable administrative, booking, venue, travel, accommodation, materials or other third-party costs, where relevant and where communicated as part of the applicable booking terms.
Changes to This Policy
Institute For Oil & Gas Training may update this Cancellation Policy from time to time to reflect changes in our services, procedures or applicable requirements.
The latest version published on this website will apply to future bookings unless different terms have been expressly agreed in writing.
Contact Us
If you have questions about cancelling, transferring or rescheduling a training booking, please contact Institute For Oil & Gas Training before making arrangements.
Our team can provide information about the cancellation terms applicable to your specific programme or booking.
Please note: Where a course-specific agreement, quotation, registration confirmation or other written booking terms contain different cancellation conditions, those specific terms may apply.